Oracle Hyperion Technical Consultant

Please note that this is a remote position.

Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team.

Take your ambitions to the next level

As an Oracle Hyperion support consultant, you will provide day-to-day technical support for Oracle Hyperion (On-Prem) clients within a helpdesk shared services environment using the Jira ticketing system. You will engage with multiple clients across various industries, working as part of a team that supports and maintains the application infrastructure for Oracle EPM/Hyperion applications.

• Work on support tickets, recommend enhancements and optimize client processes, on or for multiple products and platforms;

• Provide remote postproduction support for live clients;

• Offer technical solutions to application issues for both admins and users;

• Maintain the application infrastructure for Oracle EPM applications;

• Support application upgrades, projects and improvements;

• Collaborate to develop enhancements and improvements to finance systems to support business needs;

• Develop and update documentation for compliance, technical guidelines, and standard operating procedures.

When it just clicks!

Does this sound like you?

• Bachelor’s degree in computer science, information systems or a related field;

• Experience:

  • troubleshooting EPM components in Windows/Linux EPM from version 11.1.2.4 to 11.2.8+, including Shared Services, Financial Reporting, Essbase, HFM, FDMEE, Classic FDM, Planning and DRM;

  • upgrading/patching EPM from version 11.1.2.4 to 11.2.8+;

  • managing EPM on Windows (2008 – 2019) and Linux OS (6-8);

  • with client-side troubleshooting (SmartView, Java, Citrix and EAS);

  • troubleshooting issues through screenshares without screen control;

  • developing out-of-the box solutions and workarounds for clients without Oracle support licenses;

  • installing and configuring EPM on-premises;

  • with application administration on Linux and Windows servers;

  • serving as an on-prem technical resource for versions 11.1.2.4 to 11.2.8+;

  • performing migrations between environments (Prod to Dev).

• Ability to organize and multi-task, work with a team as well as independently and manage time effectively.

Assets:

• Experience with Python, batch, or PowerShell scripting.

Our authenticity is our strength

The diversity of our backgrounds, experiences, thoughts and insights is our competitive advantage. We foster a collaborative environment rooted in our core values of respect, well-being, passion, trust, integrity and creativity. For us, diversity, equity and inclusion aren’t just buzzwords; they’re essential drivers of innovation and excellence, and powerful catalysts for inspiration and evolutionary ideas. The empowerment of our people is fundamental to being the trusted advisor to our clients. Join us in embracing our authenticity and in leveraging our unique perspectives to collectively build the future we all envision.

An inclusive path to success

Fostering an environment where you can thrive starts with ensuring an accessible recruitment process. If you require any accommodations, we welcome you to contact us. For more information, please visit our accessibility page at www.alithya.com/en/accessibility.