Grow Sales Profitably with the Equipment Dealer Solution for Microsoft Dynamics 365
CRM, BI and Digital solutions from Alithya empower equipment dealers to increase follow-on sales, control rental assets, track sales and service history, and uncover new sales opportunities. With better insights, equipment dealers improve client relationships, convert more cross-selling and upselling opportunities, and drive sales, marketing and customer service productivity. Here are the business outcomes you can expect:
Give your salespeople the right tools to convert more opportunities. Target the right prospects with a clearer view of your sales pipeline. Track progress toward sales goals, improve forecasting accuracy, and act on intelligence about why deals were won or lost.
Track the status of equipment that is available for sale or rent. Quickly view equipment history, including past sales and service calls. Automate rental-renewal opportunities and group opportunities by project or job site.
Leverage data to strengthen your relationships with customers and partners with relevant opportunities for growth. Improve account planning. Identify cross-selling opportunities. Maximize the time you spend selling.
Our integrated solution lets you manage warranty and customer service agreements to speed service and improve collaboration across your organization. Quickly check warranty status, track parts, coordinate service and improve customer communication.
Our initial objectives focused on aligning all of our operating groups, providing a 360-degree view of our customers and managing our sales process. We are driving CRM as a culture and working with the Alithya team to leverage the power of Microsoft Dynamics 365 (CRM), which has enabled us to start the process of moving our technology to the cloud.
Dynamics 365 Equipment Dealer Solution Overview
Built on Microsoft Dynamics 365 Customer Engagement technology and integrating to NAXT and other ERP systems, Alithya’s Equipment Dealer solution allows dealers to manage their sales, marketing, customer service, and field service under one suite of integrated applications. Watch this video for an overview of the solution and short demonstration.
Alithya Customer Testimonial: Briggs Equipment
Briggs Equipment is one of the largest material handling dealers in the world. The choice to partner with Fullscope was easy based on our equipment dealer expertise and the benefits of Microsoft Dynamics 365 in terms of feature and function.
Top 3 Ways Equipment Dealers Grow Share of Wallet Infographic
Winning new business combined with protecting and growing existing customer business is the key to growing your share of wallet. See this infographic for details on driving more business.
How to Increase Your Share of Wallet Guide
As an equipment dealer, your goal is to get as many deals as possible, so you can grow your share of wallet. When you can get more business from each customer, (and new customers!) your bottom line benefits. How do you increase share of wallet? Read this...
Briggs Equipment Customer Success Story
“The Alithya team helped us hone in on the fact that it’s not just ‘put the software in and expect great results; you’re changing process, and you’re changing culture. If you are really serious about it and you want to realize the benefits that the CRM platform can provide, the cultural adaption aspect is paramount.”