Is it time you upgraded to Dynamics 365 Online?

Take advantage of the new capabilities only available by moving to Dynamics 365 Online?

The features and capabilities of Dynamics 365 have rapidly overtaken on-premises CRM over the past few years.

The cloud is empowering customers to use new Microsoft integrations and technologies such as AI to deliver on their top business outcomes faster.

An upgrade from Microsoft Dynamics CRM On Premise to Dynamics 365 Online will help you reduce costs, improve agility and more. So why wait?

To help take the first step, for organisations thinking of upgrading to cloud CRM we are able to offer a migration assessment to help you understand the upgrade project, costs and timeframe.

This includes:

  • A review of your current system
  • Requirements capture
  • Scoping for the upgrade from on-prem to online
  • A costed proposal for you to review
  • A fixed-fee statement of work and project plan 

On-Demand Webcast Your Options for a CRM Upgrade


How moving CRM to the cloud delivers business value


Lower TCO

Moving CRM to the cloud can deliver a lower total cost of ownership (TCO).

 When considering the TCO of CRM, it's easy to overlook long-term costs that increase the TCO on an on-prem solution.

When considering a move to the cloud, be sure to look at the implications of lower infrastructure costs and the switch from a capex to opex model.


New capabilities

 Benefit from updates and new features sooner.

Cloud CRM benefits from new features sooner than an on-prem solution. For Dynamics 365 Online customers, updates and new features are added every six months, compared to every 12 months for on-prem.

In addition, there are a number of new capabilities that are included as part of the online licence.


Time to value 

Get a faster return on your CRM investment by moving to the cloud.

According to Microsoft data, an on-prem CRM solution takes an average of 28 months to deliver ROI.

This drops to just 17 months when CRM is deployed in the cloud.

Travel Counsellors Upgrade from On-Premise CRM to Dynamics 365

Moving from on-prem to online with Dynamics 365

When moving your CRM to the cloud, we believe you shouldn't expect less from the online version - you should expect more. With Microsoft Dynamics 365 Online, you get enterprise-grade tools and above-standard security while cutting back on infrastructure costs.


Dynamics 365 Online

On-prem CRM

Total cost of ownership

  • No up-front cost for hardware and software
  • Pay-as-you-go pricing allows you to turn capex spend into opex spend
  • Lower TCO than on-prem CRM
  • Large up-front investments required for hardware, software and deployment
  • Ongoing costs for IT maintenance and administration, upgrades, and disaster recovery testing

Latest innovations

  • Gain benefits from new innovations sooner than on-prem with a faster update schedule and improved application integration with later releases
  • Always deliver the latest productivity tools 
  • Maximise the ROI of your investments
  • Lose value if you do not implement key capabilities

Secure and high-performing infrastructure

  • Hosted in highly secure, Microsoft-owned and managed data centres for a 99.9% uptime SLA
  • Certifies and ensures compliance for commercial and government customers
  • Customer manages CRM in-house, purchases and installs hardware and software, and provides storage, network, and data centres
  • Customer must achieve compliance as required by business

Scalability and availability

  • Application and infrastructure management is handled for you and backed by a SLA of 99.9%
  • New users can be activated almost instantly without the need to build new infrastructure
  • High availability, disaster recovery and redundancy are built-in and provided domestically 
  • Availability is dependent on your ability to administer the solution and the amount you are willing to pay for high-availability solutions
  • Disaster recovery requires expensive up-front investments and time spent managing backups
  • New users may need new infrastructure to support additional scale

IT focus

  • Focus IT on strategic efforts to achieve better business alignment by reducing complexity associated with hardware, software, support, update, backup or tech training activities
  • Customer handles all troubleshooting, updates and upgrades


  • Deploys instantly into Microsoft’s Global Datacenters
  • Integrates CRM Online with Office 365 and Azure for ease of use and single sign-on
  • Deploy large-scale upgrades every few years or risk falling behind the curve
  • Big-bang deployments require extensive change management

What our customers say


CBI, the Confederation of British Industry upgraded their on premise version of Dynamics CRM. Since upgrading, the CBI has been able to integrate its financial systems (Microsoft GP) with Microsoft Dynamics 365.

The CBI has now gained a flexible and fully integrated CRM system that offers the organisation a 360-degree view of all its data. For the full upgrade customer story, click below.

travel counsellors.png

 “Our migration to CRM Online is giving us the right foundations to unlock the value add features Azure offers businesses. Whether it’s LinkedIn integration or AI, the cloud allows more rapid deployment of these capabilities through test, learn and optimise.” Click below to read Travel Counsellors upgrade story.

Nick Latocha
Head of Data and Insight, Travel Counsellors

Watch our case study videos

Why Fullscope?

In the top 1% of Microsoft Dynamics partners worldwide

Alithya has a reputation for delivering successful CRM projects in short timeframes for the manufacturing and professional services sectors.

This reputation has helped us become one of the ten highest-level Microsoft partners in the UK. We’ve also been a member of the Inner Circle for Microsoft Dynamics for over a decade - placing us in the top 1% of partners worldwide for revenue and customer satisfaction.

Few other Microsoft Dynamics partners have the same CRM industry know-how, industry IP, proven track record and close links to Microsoft as us, and we pass the benefits of this back on to all our customers.

A proven methodology for rapid implementation

Many CRM implementations take longer than planned - six to 12 months is common - and, according to Butler Group, the rate of failure is as high as 70%.

That’s why it’s so important to choose a Microsoft Dynamics partner with a proven ability to deliver a return on investment in as short a timeframe as possible. We’ve developed our own agile methodology to implement a world-class CRM from start to finish in just 13 weeks, based on three principles:

  • Focus on the most important outcomes
  • Immerse our customers into the technology and process
  • Get you live FAST

 Free Guide - Modernise with Dynamics 365 in The Cloud