Our Business Outcomes Framework
With our unique business outcomes framework, we help customers identify the most important outcomes for their business and then focus on how CRM can be used to deliver them. It’s central to our Customer Owned Rapid Engagement (CORE) methodology and one of the key ways we ensure short and long-term CRM success.
“CRM allows us to think in a different way. It has been fundamental. Any business that’s in that change phase needs to be able to justify its direction of travel. It needs to be able to ask: ‘Are we making progress, is it in the right direction or do we need to shift that direction?’ CRM is a way to do that.”
The companies that are the most successful with their Dynamics 365 implementations think of the software as a strategy or business outcome execution engine. We refer to these companies as High Performing Organizations (HPO). We’ve taken this concept a step further by creating the HPO model to help you organize resources and schedules to support your Dynamics initiatives.
With Customer Owned Rapid Engagement (CORE), you empower sales, marketing and service personnel by putting your Microsoft Dynamics 365 solution at the center of your organization. The CORE agile methodology guarantees that your organization will be trained in the solution the day you go live. The result: Your organization is empowered and ready to move.
Ensure your team gets up to speed quickly with Dynamics. We provide tailor-made, role-based training for your sales, marketing and service teams. D365 University provides 24/7 access to training options and resources.
Prioritize Your Business Goals
Some CRM projects take 12 to 18 months to complete, and even longer to deliver ROI. At Alithya, we believe it shouldn’t be this way.
That’s why before we look at the technology, process or even budget for a CRM project, we work with customers to establish what will make the most difference for their business the fastest.
This allows us to focus on a small handful of business outcomes and ensure:
- We have an agreed business justification for the project
- We can keep the project focused so that a rapid rollout is possible
- We have agreed metrics for short and long-term success
After deploying CRM for over 1,500 customers on the Microsoft Dynamics platform, across many industries and business models, we know what it takes to make your implementation a success. We’ve designed this methodology with you at the center.