CRM Industry Solutions

Customize Microsoft Dynamics 365 CRM to Your Industry Processes

As a manufacturer, equipment dealer, professional services or property management firm, your industry has unique requirements.

Achieve Your Target Business Outcomes

Award-winning Microsoft Dynamics partner, Alithya, offers industry-specific solutions to help you improve customer experience and empower your sales, service and marketing teams so you can achieve your target business outcomes.

Manufacturing Solutions Equipment Dealer Solutions Professional Services Solutions Property Management Solutions

Manufacturing Solutions

Accelerate Growth in Your Manufacturing Enterprise

Manufacturers face complex production, regulatory and sales challenges. Alithya offers manufacturing-specific CRM solutions built on Microsoft Dynamics 365. Workflows, templates and dashboards are based on industry best practices, driving forecast and pipeline accuracy and simplifying processes

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Equipment Dealer Solutions

Drive Sales, Marketing and Customer Service Insights

How do you build client relationships and maximize follow-on sales? Alithya’s Equipment Dealer Solution for Microsoft Dynamics 365 improves account and sales management. Drive sales, gain visibility into marketing activities, manage service, control rental assets, and track customer service productivity

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Professional Services Solutions

Reach Customers in New and Innovative Ways

Maintaining your competitive advantage requires customer satisfaction. Leverage the Microsoft Dynamics 365 platform to improve communication and facilitate collaboration across departments. With our solution, you’ll improve client engagement, deliver stellar customer experiences and build guardrails to keep your customer engagements on-time and within budget.

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Property Management Solutions

Improve Your Tenant Experience 

Strengthen tenant relationships, create a consistent leasing experience, and deliver proactive maintenance services with Alithya’s Property Management Solution for Microsoft Dynamics 365. By creating a stronger relationship with your tenants, you add more to your bottom line.

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“Microsoft Dynamics has helped us position our company for the future by providing the building blocks to promote growth. In our industry we sell time and space … that's it. We have to provide a better customer experience than our competitors. As our company grows, and our requirements change, we can build on this foundation.”

CRM Often Changes Business Outcomes and Here's Why

Our Director of Business Outcomes, Patrick Lewis, shares his perspective as to why an organization's goals can change due to CRM implementation, and that this can be a great thing!

Set Yourself up for Success with Dynamics 365

High Performing Organization

The companies that are the most successful with their Dynamics 365 implementations think of the software as a strategy or business outcome execution engine. We refer to these companies as High Performing Organizations (HPO). We’ve taken this concept a step further by creating the HPO model to help you organize resources and schedules to support your Dynamics initiatives.

CORE (Customer Owned Rapid Engagement)

With Customer Owned Rapid Engagement (CORE), you empower sales, marketing and service personnel by putting your Microsoft Dynamics 365 solution at the center of your organization. The CORE agile methodology guarantees that your organization will be trained in the solution the day you go live. The result: Your organization is empowered and ready to move.

D365 University Training

Ensure your team gets up to speed quickly with Dynamics. We provide tailor-made, role-based training for your sales, marketing and service teams. D365 University provides 24/7 access to training options and resources.

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