D365 Dynamics CRM Engagement Manager

Alpharetta, Atlanta

D365 Dynamics CRM Engagement Manager

Alpharetta, Atlanta

Published October 8 2019

The purpose of the position:

The CRM Engagement Manager must be able to simultaneously manage a number of implementations/initiatives. He/she must leverage knowledge and experience from each engagement, ensure that work is aligned with client objectives and that it meets or exceeds client expectations.


Responsibilities include:

  • Establish strong client relationships at all levels within customer organizations;
  • Monitor engagement performance and present the implementation success, challenges and results in a consultative manner;
  • Prepare plans/quotes and outline a specific scope of work to the client with input from your internal team;
  • Provide ongoing management and guidance to your assigned customer team, consisting of experienced professionals, who will work closely with you to execute your clients’ projects;
  • Identify key implementation risks or challenges quickly and work closely with your internal team and the customer to address them;
  • Ensure your customer team adheres to prescribed timelines, meets deadlines of deliverables and provides high quality work which produces excellent results;
  • Manage the overall profitability of your client implementations, including labor hours and expenses per the approved budget;
  • Continuously seek ways to improve our efficiency and effectiveness internally as well as with our clients.

Ideal candidate
  • Exceptionally strong interpersonal/communication and presentation skills;
  • Strong and effective decision making and project management skills;
  • Able to plan and carry out responsibilities with minimal direction;
  • Effective leader and team player;
  • Ability to manage multiple assigned projects;
  • Bachelor’s degree and 5+ years of progressively responsible experience;
  • Experience with Microsoft Dynamics CRM software;
  • Able to identify opportunities for future implementations, gather client requirements and effectively communicate them to your internal customer team;
  • Thrives in high energy, small business environment;
  • Demonstrated ability to organize and prioritize, while working with a sense of urgency against weekly and monthly deadlines.
Our perk and benefits
  • Great teams;
  • Certifications;
  • Involved management;
  • Enthusiastic and innovative;
  • Involved management;
  • Exciting and challenging environment;
  • Encouraging personal and professional development;
  • Developing career skills;
  • Large organization;
  • Company with a personal touch.

Why join our team?

Because creativity, passion, integrity and wellness are the company’s core values, we are looking for people like you who are enthusiastic, innovative, open-minded, team players and eager to learn.

Working at Alithya is a chance to be part of an energetic, dynamic, and growing team of more than 2,000 professionals in Canada, the United States and France. Our diverse practices and the extensive major projects entrusted to us by our prestigious clients allows us to offer many high growth potential opportunities to our employees in well-established technologies such as Oracle and Microsoft, as well as in the latest technological innovations such as Artificial Intelligence (A.I), Machine Learning, business intelligence, data analytics and many more.

The diversification of our workforce is another factor that sets us apart, resulting from our many international recruitment initiatives and our ongoing efforts to promote diversity and inclusion. We belong to the 30% Club, which encourages women’s access to leadership positions.


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