CUSTOMER SUPPORT TECHNICIAN

Montreal, Canada

Customer Support Technician

Published February 3 2020

A typical work day:

  • Answer phone calls for Level I support;
  • Analyze and define the source of problems;
  • Provide Level II interventions in different offices;
  • Document interventions in support software;
  • Transfer calls to other departments as required;
  • Monitor interventions with stakeholders, clients and other departments.


The ideal candidate:
  • Organized and autonomous;
  • Excellent teamwork skills;
  • Strong communication skills;
  • Bilingual (essential);
  • Excellent knowledge of Windows and networking;
  • Experience in remote technical support;
  • Very good knowledge of IT (in general);
  • Experience in a Call Center (desired);
  • Able to work on a rotating schedule (day/night/weekend).
Our perk and benefits
  • Great teams;
  • Certifications;
  • Benefits;
  • Team spirit;
  • Creativity and passion;
  • Core values;
  • Enthusiastic and innovative;
  • Involved management;
  • Exciting and challenging environment;
  • Encouraging personal and professional development;
  • Developing career skills;
  • Large organization;
  • Company with a personal touch.
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Why join our team

Because creativity, passion, integrity and wellness are the company’s core values, we are looking for people like you who are enthusiastic, innovative, open-minded, team players and eager to learn.

Working at Alithya is a chance to be part of an energetic, dynamic, and growing team of more than 2,000 professionals in Canada, the United States and France. Our diverse practices and the extensive major projects entrusted to us by our prestigious clients allows us to offer many high growth potential opportunities to our employees in well-established technologies.

Alithya Group is an advocate for workforce diversity and as such, encourages the participation of women in management roles, and implements immigrant-friendly recruiting initiatives.

The diversification of our workforce is another factor that sets us apart, resulting from our many international recruitment initiatives and our ongoing efforts to promote diversity and inclusion. We belong to the 30% Club, which encourages women’s access to leadership positions.

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