Microsoft D365 CE Engagement Manager

Alpharetta, Georgia, United States

Microsoft D365 CE Engagement Manager

Alpharetta, Georgia, United States

Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team.

At the heart of Alithya’s values is the well-being of our employees and their families. That's why, we continue to follow the Public Health recommendations closely. 

We remain close to you, while keeping our distance. Phone, Skype, Zoom or however you like. 

Take your ambitions to the next level

Alithya designs and implements Microsoft Dynamics 365 solutions for multiple industries. We are the leaders in delivering state-of-the art Enterprise Solutions, helping organizations rapidly reach goals by providing greater visibility into financial and operational performance and a higher level of accountability to meet stakeholder objectives.

We deliver MS D365 Customer Engagement (CE) and Finance & Operations (FO) solutions including BI, Big Data and Digital (e-commerce, SharePoint, Portals and more).

As the CE Engagement Manager, you will serve as the primary client contact for our implementations. You will work with clients to determine implementation needs and objectives. You will be responsible for all client communications and compliance on client deliverables.

You must be able to manage a number of implementations/initiatives simultaneously. You must leverage knowledge and experience from each engagement, ensure that work is aligned with client objectives and that the work meets or exceeds client expectations.

  • Establish strong client relationships at all levels;
  • Monitor engagement performance and present the implementation success, challenges and results in a consultative manner;
  • Prepare plans/quotes and outline a specific scope of work to the client with input from your internal team;
  • Provide ongoing management and guidance of your assigned customer team, consisting of experienced services professionals, who will work closely with you to execute your clients’ projects;
  • Identify key implementation risks or challenges quickly and work closely with your internal team and the customer to address them;
  • Ensure your customer team manages the prescribed time lines, meets deliverable deadlines and is recognized for providing high quality work and compelling results;
  • Manage the overall profitability of your client implementations, including labor hours and expenses per the approved budget;
  • Continuously seek ways to improve our efficiency and effectiveness internally as well as with our clients.
When it just clicks!
  • Bachelor’s degree;
  • Five (5) years of progressively responsible experience;
  • Experience with Microsoft Dynamics CRM software;
  • Exceptionally strong interpersonal/communication and presentation skills;
  • Ability to:
    • identify opportunities for future implementations, gather client requirements and effectively communicate them to your internal customer team;
    • manage multiple assigned projects;
    • plan and carry out responsibilities with minimal direction.
  • Strong and effective decision making and project management skills;
  • An effective leader and team player;
  • Desire to work in a high energy, small business environment;
  • Demonstrated ability to organize and prioritize, while working with a sense of urgency towards weekly and monthly deadlines;
  • Languages required:
    • English: 4/4

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Where you need to be

Life at Alithya
  • Opportunities to develop and grow your career;
  • Work with diverse technologies, projects, clients and sectors;
  • Spend your days in a creative and innovative environment;
  • Share experience and knowledge as part of an agile and dynamic team;
  • A great harmony between work and personal life;
  • Access to exciting educational opportunities (internal, conferences, events, courses, certifications, etc.);
  • Personal recognition of your important professional contributions;
  • Great cultural diversity across our teams.

Why join our team?

Because creativity, passion, integrity and wellness are the company’s core values, we are looking for people like you who are enthusiastic, innovative, open-minded, team players and eager to learn.

Working at Alithya is a chance to be part of an energetic, dynamic, and growing team of more than 2,000 professionals in Canada, the United States and France. Our diverse practices and the extensive major projects entrusted to us by our prestigious clients allows us to offer many high growth potential opportunities to our employees in well-established technologies.

Alithya Group is an advocate for workforce diversity and as such, encourages the participation of women in management roles, and implements immigrant-friendly recruiting initiatives

The diversification of our workforce is another factor that sets us apart, resulting from our many international recruitment initiatives and our ongoing efforts to promote diversity and inclusion. We belong to the 30% Club, which encourages women’s access to leadership positions.

Meet your co-workers!

We have made a video series about our employees called 1 minute, 1 career!

Meet Rowena, a Java Analyst Developer at the Digital Solutions Center in Montreal.

“What's also great at Alithya is that we are exposed to a variety of technologies and this helps me add to my working portfolio.”