Network Specialist

Montreal, Quebec, Canada

Network Specialist

Montreal, Quebec, Canada

Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team.

At the heart of Alithya’s values is the well-being of our employees and their families. That's why, we continue to follow the Public Health Agency of Canada’s recommendations closely. 

We remain close to you, while keeping our distance via Phone, Skype, Zoom or however you like. 

Take your ambitions to the next level
You will be responsible for the configuration, testing and technical support of the equipment used to deliver our services to our business customers. You will interact with our customers on a daily basis to both configure contract services and resolve post-sales technical incidents. In addition, you will work as part of a team with the Project Manager and Network Planner to deliver ordered services and support customers in the rapid resolution of network incidents. Finally, you will contribute to the improvement of tools and processes affecting your sector.
  • Review the services provided for in the contract and contact the customer to specify certain technical parameters (addressing plan, configuration options, etc.);
  • Configure network equipment according to the specifics of the solution sold and carry out tests with the customer in preparation for final activation;
  • Work with project managers to communicate the technical constraints or particularities of the project as well as the steps required to resolve them;
  • Document all services and circuits delivered in the company's systems;
  • Work with network analysts to deliver or support non-standard solutions;
  • Act as a first-line point of contact for all technical support requests once the service is delivered;
  • Investigate, diagnose, document and resolve customer technical incidents;
  • Communicate with requesting customers on the status of incidents and inform them of the next steps to resolve them;
  • Open tickets with dark fiber service providers when required, and monitor their progress;
  • Ensure compliance with SLA/contracts (response time, resolution time) and escalate, if necessary, either internally or with suppliers;
  • Write incident reports at the customer's request;
  • Participate in continuous improvement activities that affect your sector;
  • Receive and inventory the material ordered to meet the needs of the company. Manage the physical inventory as well as the material received and used for the different projects or operational needs, and process the shipment of goods (RMA) to our suppliers or our customers;
  • Execute all other related tasks related to the support and delivery of services.
When it just clicks!
Does this sound like you?
  • Two (2) to five (5) years of experience in a similar position;
  • College diploma in networking or related field;
  • CCNA Network Certification or equivalent;
  • Mastery of BGP, OSPF, EIGRP and HSRP protocols;
  • Knowledge of MPLS, VPN, L2VPN, LDP, ISIS, IPV6, DNS, SMTP, DHCP, GRE and IPsec protocols;
  • Strong interest in MEF-CECP standards;
  • Strong analytical skills;
  • Resourceful and willing to take charge;
  • Client oriented and excellent problem-solving skills;
  • Able to demonstrate organization, rigor and diligence in the tasks to be performed;
  • Excels when working in a team in matrix mode;
  • Quick understanding of the technical particularities of each client according to their business context;
  • Ability to work occasionally under pressure to meet deadlines;
  • Excellent communication with teams in both French and English. Expected level:
    • French :4/4 
    • English: 4/4
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WHERE YOU NEED TO BE

Life at Alithya
  • 37.5 hours per week;
  • Opportunities to develop and grow your career;
  • Work with diverse technologies, projects, clients and sectors;
  • Spend your days in a creative and innovative environment;
  • Share experience and knowledge as part of an agile and dynamic team;
  • A great balance between work and personal life;
  • Access to exciting educational opportunities (internal, conferences, events, courses, certifications, etc.);
  • Personal recognition of your important professional contributions;
  • Great cultural diversity across our teams.
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Why join our team?

Because creativity, passion, integrity and wellness are the company’s core values, we are looking for people like you who are enthusiastic, innovative, open-minded, team players and eager to learn.

Working at Alithya is a chance to be part of an energetic, dynamic, and growing team of more than 2,000 professionals in Canada, the United States and France. Our diverse practices and the extensive major projects entrusted to us by our prestigious clients allows us to offer many high growth potential opportunities to our employees in well-established technologies.

Alithya Group is an advocate for workforce diversity and as such, encourages the participation of women in management roles. We belong to the 30% Club, which encourages women’s access to leadership positions.

Meet your co-workers!

We have made a video series about our employees called 1 minute, 1 career!

Meet Rowena, a Java Analyst Developer at the Digital Solutions Center in Montreal.

“What's also great at Alithya is that we are exposed to a variety of technologies and this helps me add to my working portfolio.”

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