Donna Coxon

Donna has an extensive track record as a functional software consultant, working with various CRM solutions since 1999. Having worked as a Technical Consultant, Business Analyst, Training Consultant, Project Manager and Professional Services Manager, Donna has a vast experience of software implementations across a wide range of industry sectors. Donna is a Solution Architect who enjoys showcasing how Dynamics 365 can help organizations grow.

Donna Coxon recent posts
Donna Coxon
Donna has an extensive track record as ...
How Dynamics 365 Online Makes Life Simpler For Your IT Department
Customer Relationship Management

As a manager of an IT department or a CIO, you are probably well aware of all the very great benefits to your IT ...

Donna Coxon
Donna has an extensive track record as ...
Overview of Unit 4 PSA Suite Microsoft Dynamics 365
Customer Relationship Management

Project management – planning, organizing and managing the effort to accomplish a successful project within a business. ...

Donna Coxon
Donna has an extensive track record as ...
Dynamics 365 for Customer Engagement Overview & Demo
Customer Relationship Management

Historically, most companies are familiar with a siloed set of systems – ERP versus CRM. However, what began as two ...

Donna Coxon
Donna has an extensive track record as ...
First Look at the Microsoft Dynamics 365 New Release – Deprecation
Dynamics 365

Now that the new Dynamics 365 (the July release) is available, I want to cover the features that have been or will be ...

Donna Coxon
Donna has an extensive track record as ...
CRM Upskilling: Frontline Action Needed To Retain Professional Services Staff
Customer Relationship Management

“Weaponise your workforce!”  As 2018 approaches, it’s a call to arms increasingly heard as the key to keeping frontline ...

Donna Coxon
Donna has an extensive track record as ...
Address Sales Pipeline Challenges with this Pipeline Snapshot Tool
Customer Relationship Management

Does your pipeline offer clarity or questions? Fullscope's Pipeline Snapshot Solutionfor Microsoft Dynamics 365 helps ...

Donna Coxon
Donna has an extensive track record as ...
Are You Empowered by Your CRM?
Customer Relationship Management

In the fourth blog from our blog series on the topic of How Professional Services Organisations can thrive in times of ...

Donna Coxon
Donna has an extensive track record as ...
First Look at the Microsoft Dynamics 365 New Release –Advanced Find
Dynamics 365

The new Dynamics 365 release (the July release) from Microsoft has enhanced the Advanced Find search functionality for ...

Donna Coxon
Donna has an extensive track record as ...
Dynamics 365 - Field Service
Customer Relationship Management

In the previous blog, Dynamics 365- Customer Service we discussed the capabilities of this solution and began with a ...

Donna Coxon
Donna has an extensive track record as ...
Dynamics 365- Customer Service
Customer Relationship Management

In our previous blog, Dynamics 365-Project Service Automation we explained that Project Service Automation was a ...

Donna Coxon
Donna has an extensive track record as ...
Project Service Automation for Dynamics 365 - Improving Customer Engagement
Customer Relationship Management

Project Service Automation (PSA) is an end to end solution developed on Microsoft Dynamics 365 and provides ...

Donna Coxon
Donna has an extensive track record as ...
Customer Insights and Relationship Sales with Microsoft Dynamics 365
Customer Relationship Management

  Customer insights and relationship sales are two of the top five themes of the new Dynamics 365 release, July 2017. ...

Donna Coxon
Donna has an extensive track record as ...
Power BI – Understanding the Basic Concepts
Customer Relationship Management

I’ve been asked a few times by our CRM customers to explain all the different components of Power BI. So we put ...

Donna Coxon
Donna has an extensive track record as ...
Drive Communication and Collaboration inside Your Company with the Yammer Integration in Dynamics 365
Customer Relationship Management

Did you know that many Fortune 500 companies collaborate with Yammer? 85% to be exact. You likely have heard of, or ...

Donna Coxon
Donna has an extensive track record as ...
How to Schedule Anything in Microsoft Dynamics 365
Customer Relationship Management

With the recent release of Microsoft Dynamics 365, we have seen the release of a new common resource scheduling ...

Contact us