Having problems with Microsoft SharePoint Online and Microsoft Dynamics CRM Online Integration lately?

Published April 12 2013 by Gus Gonzalez
Back to insights

After the upgrade of Microsoft SharePoint Online recently many organization found issues with their existing integration, the reason behind this is that the upgrade to Microsoft SharePoint Online was to Microsoft SharePoint 2013 from Microsoft SharePoint 2010.

As you know, the integration between Microsoft Dynamics CRM and Microsoft SharePoint is enabled by two pieces; the first one is the Microsoft Dynamics CRM List Component that is imported into Microsoft SharePoint and the second one is the configuration you perform on the CRM side to connect to your SharePoint site.

The problems you see are due to the first piece, the CRM Component inside SharePoint, as Microsoft upgraded SharePoint to the 2013 version on the Online platform the CRM List component was not upgraded inside so you need to do this manually.

Here is the official message from the Microsoft team regarding these issues:

Title: Alert: Document Management issue

The Document Management feature released as part of a recent service update to SharePoint Online may cause issues with the List component in Microsoft Dynamics CRM. To resolve this, please install the new Microsoft Dynamics CRM List Component for SharePoint Server 2013 from the Microsoft Download Center:   http://go.microsoft.com/fwlink/?LinkId=275763.

Important:   Only use the new List component after the SharePoint Online service update is complete. To learn when the SharePoint Online service update is scheduled for you, refer to the Office 365 service alert email that you were sent. You can also go to the Service Health Dashboard.

What you may experience

Before you install the List component update, these are examples of issues you might experience :

  • You cannot open a PowerPoint file by clicking its link in a document list. Instead, you must download it, and then open it.
  • When you search from a document list, the search results page never stops trying to load.

We apologize for any inconvenience this may cause.

The Microsoft Dynamics CRM Online Team

Contact us