Is Dynamics 365 Easier to Use Than Salesforce?

Published May 31 2019 by Natasha Spurr
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You’ve decided that now’s the time to integrate a new CRM system into your business. You’ve spent time in countless meetings determining why an investment this big needs to be made but determining which platform to choose has deemed to be an even larger task at hand. In the market today, Microsoft Dynamics 365 and Salesforce are two leading contenders for CRM business systems – so how can one choose between the two? Well, one determining factor that will play a large role in the selection of new business software is something as simple as answering the question: How easy is it to use?

Let’s start by answering the question of which platform is easier to use, Dynamics 365 or Salesforce?

Dynamics 365 takes the lead in familiarity and ease of adoption because of its enormous difference in size and scope. Microsoft’s platform is frequently used by over 1.5 billion people every day and with that sits Microsoft Dynamics 365. Because most are already familiar with Microsoft applications like: Microsoft Office, Outlook, Excel, PowerPoint and OneNote – users already have a level of comfort when using this system because it sits on top of tools already known and readily used.

Easy to learn, easy to use

Dynamics 365 offers better connectivity and user experience. D365 connects seamlessly with other Microsoft cloud services like Office 365, Azure, and LinkedIn Sales Navigator and more bringing you more ease of use at your fingertips. By using the cloud and useful applications that all sit in one place versus multiple 3rd party applications, users can collaborate seamlessly without silos which lead to better employee production and improved customer service in the long run.

Many companies are choosing a technology platform and choosing Microsoft, here’s a quote from Katy Bassett, Chief of Staff, UK & Europe, Serco

"Salesforce no longer met the needs of either our IT strategy or our users. Alithya helped us get into detail very quickly about what was required and not required as a business."

Learn more about customer stories HERE.  

Familiarity equals ease of use and Dynamics 365 delivers just that. Integration of the many systems used in an organization plays a key role in how easy a CRM software system is to use. For example, having the ability to launch something as simple as an email and have CRM right there in that same application makes for easier and quicker use of time and energy. Salesforce cannot deliver that, users would have to log into their machines and then log in to making data synchronization impossible. These are just some of the reasons to take into consideration when choosing between Dynamics 365 and Salesforce. A quote from our customer Paul Williams, Element Six “Not only was Salesforce costing us more, but the lack of adoption meant the cost per activity was really high. With Dynamics 365, people just launch email and they have CRM right there.”

To learn more about which CRM system is better for you? Download our free eBook to explore the difference between the two leading enterprise CRM providers. 


Natasha is an experienced CRM professional with a unique ability to work across both marketing and sales functions. As CRM Marketing Manager at Edgewater Fullscope, Natasha has helped the organization to achieve multiple global partner awards and leadership status across the UK and beyond.

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