New Solution Release: GDPR Management Solution Version 1.0.0 for Microsoft Dynamics 365 for Customer Engagement

Published May 7 2018 by Evan Flower
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About the Solution

Fullscope has released version 1.0.0 of the GDPR Management Solution, which gives clients a robust set of tools to manage their compliance with key aspects of the General Data Protection Regulation (GDPR), approved by the EU Parliament in April of 2016 and enforceable starting May 25, 2018.

These regulations affect all business holding information on citizens of EU member states, not just companies based in those countries.

The solution extends relevant areas of Microsoft Dynamics 365 for Customer Engagement core functionality to facilitate management of consent and data requests in an end to end process, storing an audit trail of key information and providing real-time reporting on compliance efforts.

Dynamics 365 GDPR Request Dashbord

Sample Use Cases

  • Contacts begin submitting data requests as allowed by the GDPR—for example requests for information or requests for erasure—the tools in this solution guide the user through the steps of evaluating, researching, and finally complying with the request, storing a record of the actions in case of future audit.
  • The GDPR requires opt-in consent from contacts in order to retain and process their data—the tools in the solution can be easily integrated with outgoing email campaigns and/or a customer self-service portal to track both the initial and ongoing efforts to obtain consent, again keeping a record of contact interactions.
  • Customers wish to see what data you hold on them—the tools in the solution allow integration with a Microsoft or third party portal solutions to allow this, as well as self-service of request creation, allowing some processes to be fully automated and reduce the burden of compliance.

Dynamics 365 Active GDPR Consent Screen

Interested in how you can implement this solution for your organization? Reach out to us or find out more about the solution through your Account Director.

Watch our demo of Fullscope's GDPR management solution for Dynamics 365.  

Free Upcoming Webinar on GDPR: 

Learn more on how you can utilize Microsoft Dynamics 365 to acquire consent, manage data requests, get answers from your consent data, how to automate consent capture and how CRM is central to GDPR in this upcoming webinar on May 17th, 2018. Register here: GDPR and Beyond Using Microsoft Dynamics with Edgewater Fullscope.


After seven years leading CRM engagements as a Solution Architect, Evan moved into product development, leveraging his deep knowledge of CRM functionality to grow Fullscope’s solution inventory and implement a robust IP development cycle.

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