Switching Default App to Make Calls from Microsoft Dynamics CRM

Published April 23 2013 by Gus Gonzalez
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One of the great features released with the Microsoft Dynamics CRM Polaris update is the Skype Integration. Before Skype integration was available you were able to click on a phone number and dial out via Lync.

If you noticed that your default App is now Skype and would like to switch that back to Lync, follow these steps:

  1. Within Microsoft Dynamics CRM, Navigate to Settings -> Administration -> System Settings.

  2. Scroll down on the General tab and select 'Lync' under the "Set the Telephony Provider" section:


    Select 'Lync' under the "Set the Telephony Provider" section

This will deactivate auto-dialing via Skype. 

If you want to see what else Microsoft Dynamics 365 can do for sales success, watch the A Day in Life of a VP of Sales Using Microsoft Dynamics 365 on-demand webinar

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