Digital Transformation has been on the forefront of decision making for numerous organizations for quite some time, even before the global pandemic. Now more than ever, organizations care about the journey to the cloud. The same remains true for healthcare organizations; the cloud is providing healthcare organizations with cost-effective, secure, and advanced capabilities necessary to navigate the evolving healthcare landscape and deliver improved patient outcomes.
Microsoft’s newest industry-specific cloud offering, Microsoft Cloud for Healthcare, brings together trusted capabilities to customers and partners that enhance patient engagement, empower health team collaboration, and improve clinical and operational insights while making it faster and easier to provide more efficient care and helping ensure the end-to-end security, compliance, and interoperability of health data. It unlocks the power of Microsoft 365, Microsoft Azure, Microsoft Dynamics 365, Microsoft Power Platform, and our ecosystem of partner healthcare solutions to create trusted end-to-end cloud-based solutions.
Enhance Patient Experiences
As a Microsoft Partner, we enable healthcare organizations to enhance patient engagement through personalized care, patient insights, and care coordination.
Personalized Care
- Patient outreach: Provide leaders with innovative methods to identify specific patient groups and initiate campaigns that effectively engage them through relevant information and offers.
- Patient access: Enable patients to have self-service capabilities for scheduling appointments, accessing their medical history and communications, interacting with bots, seamlessly transitioning to live agents when needed, and accessing curated educational materials relevant to their needs.
Patient Insights
- Patient view: Utilize a unified and comprehensive patient view as the foundational basis for all healthcare provider scenarios, effectively applied across all solutions.
- Patient service center: Empower agents to address patient inquiries while accessing a comprehensive overview of each patient’s medical history. Furthermore, enabling managers to review service center insights for ongoing enhancements to the service experience.
Care Coordination
- Care Management: Grant care team members, including home health teams, complete visibility into the care plans, goals, medical history, and preferences of each patient. Every customer utilizing Microsoft Cloud for Healthcare is equipped with access to Care Management. The potency of Care Management and the core Patient View is further enhanced when healthcare organizations harness the additional capabilities available.
- Home health manager: Provide personalized, high-quality healthcare services directly to patients’ homes, prioritizing physical facilities for those who require them the most. Optimize the schedules and routes of mobile healthcare teams while equipping each home care team member with resources to effectively prepare for their visits.
How Alithya Can Help
Alithya can help create more modern experiences across the entire patient’s journey. By utilizing Alithya’s proprietary offerings combined with Microsoft Dynamics and the Microsoft Cloud for Healthcare, we can assist in securely connecting people, data, and processes to build unified patient profiles, enable care coordination, and make data-driven decisions across your organization. Contact us today to learn more.