Jay Yadavalli
, September 29, 2021
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A new functionality has been added in D365 FO to allow users to cancel transfer orders which have been shipped by mistake. Previously users would have to complete the original Transfer order and then create a new Transfer order to reverse the shipment.

Here are step-by-step instructions on how to cancel transfer orders in Dynamics 365 FO that have been shipped by mistake.


**This functionality needs to be enabled through ‘Feature Management’ Workspace.

Cancel Transfer Orders - Figure 1 - Feature Management for Transfer Order Cancelation

Figure 1: Feature Management for Transfer Order Cancelation

The steps for canceling a Transfer Order are defined below:

1. Create and ship a Transfer Order

Create a Transfer Order to Ship from Warehouse 51 to 61.

Note: 55 is the Transit warehouse

Cancel Transfer Orders - Figure 2 - Transfer order in Created Status

Figure 1: Feature Management for Transfer Order Cancelation

  • Pick the Items to be shipped

Cancel Transfer Orders - Figure 3 - Inventory Transaction after Item has been picked

Figure 3: Inventory Transaction after Item has been picked

The Transaction status for the items in warehouse 51 is Picked.

  • Ship the Transfer Order

The Transfer Order status changes to ‘Shipped’

Cancel Transfer Orders - Figure 4 - Transfer Order Status after the order is Shipped

Figure 4: Transfer Order Status after the order is Shipped

The Transaction for the transfer order line show that the item has been sold for warehouse 51 and is now in the Transit warehouse 55

Cancel Transfer Orders - Figure 5 - Inventory Transactions after an Order has Shipped

Figure 5: Inventory Transactions after an Order has Shipped

2. Cancel Transfer Order

For a transfer order which has shipped, click on Transfer Order History Button

Cancel Transfer Orders - Figure 6 - Transfer Order History Button

Figure 6: Transfer Order History Button

On the Transfer Order history button, a ‘Cancel’ button is available.

Cancel Transfer Orders - Figure 7 - Cancel Button

Figure 7: Cancel Button

When the user clicks on ‘Cancel’ button they will get a message asking them to confirm.

Cancel Transfer Orders - Figure 8 - Confirmation Message during Cancelation

Figure 8: Confirmation Message during Cancelation

When the user clicks on ‘Yes’ the transactions are reversed and a new record is created in the Transfer Order history showing the reversals.

Cancel Transfer Orders - Figure 9 -Transfer Order History showing Canceled Order

Figure 9: Transfer Order History showing Canceled Order

The status of the transfer order is set back to ‘Created’

Cancel Transfer Orders - Figure 10 - Transfer Order Status after Reversal

Figure 10: Transfer Order Status after Reversal

The transactions are all reversed and the inventory from the Transit warehouse is sold back to the ‘From warehouse’

Cancel Transfer Orders - Figure 11 - Inventory Transaction after Reversal

Figure 11: Inventory Transaction after Reversal

Note: If you shipped one line by mistake, you would still have to cancel the whole shipment. The ability to cancel a single item on a Transfer Order does not exist.


 

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