Managed services for long-term success

Your enterprise application system is live, but are network maintenance efforts consuming valuable time and resources, creating pressure and inefficiencies? A managed services partner can create better efficiency and focus, leading to financial and business benefits and enabling your employees to focus on what matters for success. Alithya is a managed services provider with over 20 years of experience partnering with a diverse client base that spans industries, technologies and geographies.

With a managed services partnership for post-go-live success, we’ll worry about your system support while you focus on mission-critical tasks and business initiatives. Alithya managed services can enhance coverage and mitigate risk by eliminating dependency on specific internal resources, especially during attrition, holidays, and vacations, flex up and down based on your business needs, and protect and evolve your investment through continuous process improvement.

Alithya core managed services include:

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Detailed organized architecture
  • Support  
  • Training  
  • Testing  
  • Enhancements  
  • Footprint Expansions 

Alithya provides preeminent support that includes service level commitments tied to response times and a cloud-based helpdesk system that is fully integrated with email and mobile apps. Share knowledge easily with a collaboration platform and knowledge repository. Identify trends, pain points, and root cause areas with powerful reporting capabilities that provide weekly updates and monthly scorecards quickly and easily.

 

Additional services include quarterly update services (education, impact analysis, testing & support), business reviews utilizing a governance model and continuous improvement initiatives, and self-sustainment services using Alithya GoTest, our custom tool to automate functional testing of new software and patches to ensure that processes meet your expectations. 

Cloud managed services

Ensure that your applications remain secure with infrastructure and application support using Alithya cloud managed services. Our ecosystem of cloud providers includes Microsoft Azure, Amazon Web Services (AWS), and Oracle Cloud. With security and compliance in mind, your environment will run in a certified datacenter using data encryption for maximum data security with event monitoring and remote technical support.

Core services

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  • Disaster recovery included for production environments  
  • Nightly backups for all products  
  • 24-hour recovery point objective  
  • Five-hour recovery time objective  
  • 99.95% uptime  
  • Annual DR exercises  
  • and more