CRM consulting services that can help you meet your goals

How do you keep your clients happy? And how do you keep them loyal? At Alithya, we understand that oftentimes happy customers = a successful business. 

 

Enter the world of customer relationship management (CRM) solutions.  

 

Alithya’s experts can help you make the right CRM choices to create more engaging customer experiences, leverage intelligent sales and marketing, enable proactive customer services, unleash connected field services, and connect with every customer.

We’ll help you implement the right CRM to:

Give your sales teams the right tools to make them more proactive and productive. Our CRM consultants can equip them with the technology to automate and support sales processes that improve customer relationships. The result? Real business change and outcomes that matter.  

Foster trust and loyalty with a unified, adaptable communication platform. We help marketers show how campaigns are performing with powerful reporting and business intelligence that ties into and aligns with sales. 

Take your customer service to the next level with consistent cloud-based customer service and support anytime, anywhere. We can help you exceed expectations consistently by optimizing resources and assisting technicians efficiently. 

Boost service levels across all touchpoints by providing fast access to real-time customer data. Let us show you how to transform the way you service your customers, from initial interaction to resolution, from contact center to field service operations. Alithya’s CRM implementation experts will ensure you’ve got the right solution to improve scheduling, reduce costs, and improve customer satisfaction. 

From running meetings to sharing notes and working on the same document, your teams need CRM-integrated tools that facilitate productive and effective collaboration, anytime, anywhere. Our team can offer integration services and database optimization and help you map, link and share important information across your business. 

Your organization needs to monitor project performance to ensure success. Project management tools with automation capabilities makes it easy for services organizations to track progress, put the right resources in the right place, and deliver profitable projects on time and on budget.  

Respond to trends faster with social and web customer insights that help you know what your audience is saying, looking for, and feeling. AI-driven insights can help your sales team generate revenue, increase efficiency and reduce costs.  

Get customer visibility with our CRM implementation and consulting services

You need to build customer relationships that deliver. We help you identify goals, create plans, and deploy solutions for productive sales, engaged marketing and informed support.  

 

Enter the world of customer relationship management (CRM) solutions and maximize your customers satisfaction and boots your sales. 

Microsoft Dynamics Customer Engagement fits into the longer-term roadmap of our technology strategy, and it’s worked out really well. No problem was too big or small for Alithya to work with us on. 

Anne Wightman

VP of Global IT, A.W. Chesterton

Dedicated Microsoft CRM practice

We are an award-winning Microsoft Dynamics 365 CE partner and have helped hundreds of companies experience business improvements by leveraging a complete Microsoft Cloud technology platform.