Alithya announces CFO Departure
MONTREAL, March 26, 2025 /CNW/ - Alithya Group inc. (TSX: ALYA) ("Alithya" or the "Company") announces that Nicolas Lavoie, Chief Financial Officer ("CFO"), is leaving the Company for personal…
https://www.alithya.com/en/insights/press-releases/alithya-announces-cfo-departure
Transforming service costs into profit: a 5-step framework
Navigating the complexities of service operations can feel like steering a ship through turbulent waters—constantly reacting to issues as they arise, patching holes to stay afloat but never truly…
https://www.alithya.com/en/insights/blog-posts/transforming-service-costs-profit-5-step-framework
2025 energy tech trends: AI, automation, and digital transformation
The power generation sector is at a crossroads. To meet the growing global demand for electricity, companies in this sector must safely and reliably increase production while reducing operations,…
https://www.alithya.com/en/insights/blog-posts/2025-energy-tech-trends-ai-automation-and-digital-transformation
Alithya to Showcase AI Innovation at AI Agent & Copilot Summit 2025
ALPHARETTA, Ga., March 13, 2025 /CNW/ - Alithya Group inc. (TSX: ALYA) ("Alithya") announces its sponsorship of the AI Agent & Copilot Summit, to be held from March 17-19, 2025, at Hilton…
https://www.alithya.com/en/insights/press-releases/alithya-showcase-ai-innovation-ai-agent-copilot-summit-2025
What is a customer engagement platform?
A customer engagement platform is a digital solution that centralizes and automates customer interactions to deliver a personalized and consistent experience across all channels. With artificial…
https://www.alithya.com/en/insights/blog-posts/what-customer-engagement-platform
Maximize ERP agility and performance with Microsoft Power Platform
Enterprise Resource Planning (ERP) systems are essential for financial management, human resources, and logistics, but their rigidity can hinder agility and data optimization. Many business leaders…
https://www.alithya.com/en/insights/blog-posts/maximize-erp-agility-and-performance-microsoft-power-platform
How to build an effective change management team
Why do so many change initiatives struggle? The problem isn’t change itself – it’s how organizations manage it. Studies show that resistance, lack of leadership buy-in, and unclear communication are…
https://www.alithya.com/en/insights/blog-posts/how-build-effective-change-management-team
How to successfully implement CRM and ensure user adoption
Customer Relationship Management (CRM) software is a widely used tool for managing contacts, driving sales, streamlining operations, boosting customer satisfaction, and more. But, even in 2025, 22%…
https://www.alithya.com/en/insights/blog-posts/how-successfully-implement-crm-and-ensure-user-adoption
Role-based AI Copilots transform customer service and sales
In an ideal world, your customer service agents would possess exceptional memories, be available anytime, instantly recall past conversations, and effortlessly suggest the best course of action while…
https://www.alithya.com/en/insights/blog-posts/role-based-ai-copilots-transform-customer-service-and-sales
Microsoft Project Operations: 4 key advantages for your service business
In the services industry, whether you’re in consulting, engineering, or professional services, effective project management is essential to ensure profitability and customer satisfaction. Success in…
https://www.alithya.com/en/insights/blog-posts/microsoft-project-operations-4-key-advantages-your-service-business