Alithya has developed a data-driven approach to adoption that gives companies an objective way of tracking technology adoption in line with their goals.
We start by identifying your desired business outcomes, then we build a set of adoption criteria dashboards to cover three areas:
- Access - Are the right users getting into the system?
- Data - Are users entering data that will contribute to achieving your business outcomes?
- Process - Are users following processes set out at the start of the initiative that you view as critical to achieving business outcomes?
After go-live, we’ll evaluate whether criteria need to be adjusted based on actual usage to ensure reasonable expectations, review progress, and help address gaps. We’ll also deliver recommendations for ongoing adoption improvement and help you identify and train the right person or people to manage adoption.