Adoption and Change Management
Alithya's Change Management Program
Alithya provides the adoption and change management enablement experience you need to get the most value from your Microsoft solution investments. Our adoption and change management program includes:
- Change assessment and strategy
- Stakeholder and impact analysis
- Training plan
- Communication plan
- Baseline adoption dashboard
Alithya has developed a data-driven approach to adoption that gives companies an objective way of tracking technology adoption in line with their goals.
We start by identifying your desired business outcomes, then we build a set of adoption criteria dashboards using Power BI to cover three areas:
- Access - Are the right users getting into the system?
- Data - Are users entering data that will contribute to achieving your business outcomes?
- Process - Are users following processes set out at the start of the initiative that you view as critical to achieving business outcomes?
After go-live, we’ll evaluate whether criteria need to be adjusted based on actual usage to ensure reasonable expectations, review progress, and help address gaps. We’ll also deliver recommendations for ongoing adoption improvement and help you identify and train the right person or people to manage adoption.
Our Adoption Program is available through Alithya Connect. Alithya has successfully completed 1,500 implementations, both small and large. We have seen what works – and what doesn’t – to ensure long-term success. Alithya is developing new programs all the time that support our customers’ ongoing pre and post-implementation needs, adoption, and ultimately success. We can work with your team to customize a solution.
Alithya Training Xpress
Training Xpress is a solution that meets you where you are on your implementation journey. At its core, it encompasses the initial training needed to understand your system, as well as a cloud-based training platform.
YOUR ROADMAP TO CRM ADOPTION AND TRAINING READINESS
In this eBook, learn why most sales organizations fail, the eight steps to successful CRM adoption, and the vital role training plays in ensuring CRM stickiness.
Contact us to get more information about Alithya's adoption and change management program.