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D365 University for CRM

Drive CRM Adoption with an Effective Training Plan
Experience D365 University’s Unique Training Approach

Your CRM is only useful if your team knows how to leverage its power. After deploying Microsoft Dynamics for over 1,500 customers on the Microsoft Dynamics platform, across industries and business models, we know what it takes to make your initiative an on-going success. 

Our D365 University training program for CRM provides online technical and role-based training. Get unlimited access to content for all your employees. The Corporate Training Program (CTP) and Rapid Training Program (RTP) are annual programs that offer a reliable process for getting training done quickly and effectively. 

We have training program options to meet your specific needs. We offer the CTP, and a lighter RTP mentioned above, the ability to download our courses if you already have an existing LMS, and an option to purchase the courses individually online.

Black Belt Series for Dynamics 365 (CRM) D365 Foundation Training Performance Support Solution

Black Belt Series for Dynamics 365 (CRM)

Administrators keep your software running at optimal performance. The Black Belt Series is a structured, seven-stage course for administrators and super-users. Our own consultants go through this foundational training when joining our team. It’s available in a variety of levels to suit the needs of your team – and to help them continue advancing their skills.

Course Catalog

D365 Foundation Training

Our foundation series was created to help your team succeed. Each course will help you more effectively leverage the platform to improve personal and team performance. This series offers an overview and navigation of the system. The remaining content centers around laying the foundation for a great implementation.

Performance Support Solution

With performance support, the goal is to give your employees the ability to find answers quickly to not disrupt their flow of work. Performance support will exist within your Dynamics instance. It will connect to a pre-created series of short microvideos. You will also have the ability to add your own content such as job aides, Quickcards and FAQs. All content is linked using a table within Dynamics and users will only see content based on where they are in the system.

“Alithya’s D365 University black belt training really helped us to advance our knowledge and learn all aspects of the software to provide the best end user experience.”

We Can Create Custom Training for You
Need something custom designed to your specific needs? We're here for you. Our team of training experts can create materials to help your team learn just what they need.