Comprehensive Microsoft Dynamics Support
You need a resource you can rely on – to answer your questions and to fix any issues that arise. Our comprehensive support program, Alithya Connect, gives you access to the expertise you need to ensure your Dynamics 365, ERP and CRM solutions is up, running and serving the evolving needs of your enterprise. Through Alithya Connect, we also offer proactive services in addition to traditional support to help you get to business outcomes realization.
Service Level Agreement (SLA)
Organizations have varying needs for support depending on their system and budget. We are veteran experts in Dynamics 365 and offer coverage with response commitments ranging from 4 hours during business hours for our Standard Level to 1 hour at any time for our 24x7 Level.
Knowledge & How-To
We all have questions sometimes. The Alithya Connect support team answers them; troubleshoots Dynamics issues, error messages, or other supported product functionality; and helps in working with Microsoft on further technical/troubleshooting issues as needed. You incur no per-incident or per-hour charges for the first 30 minutes of this support.
Escalation for Dynamics 365
When things go wrong, you need help quickly. Backed by Microsoft Premier Support, Alithya Connect provides the fastest, prioritized response times available from Microsoft. Our 24x7 elevated break/fix support includes access to onsite field engineers, as well as a dedicated Technical Account Manager, who provide expertise and advocacy.
Expert Project Help & Staff Augmentation
Special projects require specific knowledge to be completed rapidly and correctly. The Alithya Connect team is skilled in executing minor configuration changes, changes to integration, report updates or changes, minor custom development, and other updates and improvements to Dynamics, or other software Alithya has implemented for you. The team can also fill gaps with staff augmentation for heavier lifting.
Program Coordinator & Weekly Hours Reporting
Communication is key in making sure all support requests are being addressed. Our Weekly Hours Report provides an easy-to-consume view of all of your open support cases. It also furnishes the names and contact information for your support team and shows the status and brief overview of the issues being handled.
“The number one word that comes to mind when I think of Alithya and their team and their leadership is advocate. Whether it's through D365 University, Alithya Connect, or executive meetings, they have always had a solution. They have always listened to us and they've also been a friend and a partner. Alithya helps us obtain the best that we can from Microsoft Dynamics.”
Hear from Director, Financial Operations, Jimmy Stewert of Shentel—officially Shenandoah Telecommunications Company—as ...
Kathy Martin, CRM Administrator of Heat and Control talk about why they selected Alithya as their Microsoft Partner.
Listen as Janet Scott, Senior Director of IT at Insulet, explains why they chose Alithya as their implementation ...
Shentel was previously running a green screen system, but wanted a system that would be much more flexible and ...