Omnichannel for Customer Serviceprovides a modern, customizable, high-productivity app that lets agents aid customers across different channels, via a unified interface. It allows organizations to choose the channel that suits their business needs.
Watch this webinar where we exclusively focus on the role of all service use and customer engagement activities tied to customer, field, or project service within Microsoft Dynamics 365/CRM. From case management to Omni-Channel support, this webcast will focus on everything customer care related.
Specifically you will learn:
What Omnichannel for Customer Service is.
What's possible with Omnichannel for Customer Service.
A demo including: initiating and accepting chats, available channels, conversation functionality, supervisor monitoring and omnichannel dashboards.
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