Field Service Excellence
Achieve Your Target Business Outcomes with Microsoft Dynamics 365 Field Service
Want to transform the way you service your customers - from initial interaction to resolution, from contact center to field service operations? Integrate all your service operations into one system with an approach driven by your target goals. Alithya will help your field service operation become the proactive, revenue driving aspect of your business you have always wanted.
Make major productivity gains with automated field service scheduling. The days of your technicians trying to plan their own schedules and routes will be a thing of the past. By optimizing resources, your service team can quickly share and encompass all the information field workers need to deliver service effectively. Resource management tools enable dispatchers to assign resources and handle scheduling for multiple work orders at a time. With automation, your customer service team can assign work to the most available resources, while optimizing travel time and mileage, and reallocating resources as necessary. The right field service technician is sent to the right service location, equipped with the right tools for a first-time fix.
Nothing slows down field agents like lagging communications, poor technology, and missing information. Without a mobile platform, agents must wait until they return to the office to connect to peers and resources, wasting valuable time on unnecessary travel and follow-up appointments. Problems that could have been solved in a few moments take longer to fix. Without mobile connectivity, field agents simply don’t operate at peak efficiency. Real-time communication has the power to dramatically and immediately reduce costs and drive productivity.
Next Level Customer Satisfaction
Simultaneously improving customer satisfaction and resource productivity is a challenge. Often, if you spend a lot of time with a customer to make them happy, productivity decreases, or vice versa; if you try to fit a few more appointments into each day, you might compromise on work quality or customer interactions. Today, with Dynamics 365 Field Service you can finally improve customer satisfaction and improve resource productivity at the same time. When you transform the typical onsite care experience into positive customer engagements, you build loyalty, encourage brand advocacy, and improve your bottom line.
Every person I have worked with at Alithya has been professional and very customer oriented. They understood what we wanted, presented it well with a reasonable cost, and have been great to work with. The Alithya team is really good at what they do.