From go live stabilization to steady state and eventually self-sustainment, our dedicated team of highly experienced consultants focuses on providing the ultimate in post go live services.
- Focus on mission-critical tasks and business initiatives without having to worry about system support
- Cross pollinate/knowledge sharing among Alithya’s client base
- Enhance coverage and mitigate risk by eliminating dependency on specific internal resources, especially during attrition, holidays, vacations, etc.
- Flex up and down based on business requirements
- Protect and evolve your investment through continuous process improvement
- Support
- Training
- Testing
- Enhancements
- Footprint Expansions
- Oracle SR Management
- Service Level Commitments tied to Response Times
- Cloud-based helpdesk system fully integrated with email and mobile apps
- Collaboration Platform & Knowledge Repository
- Weekly Reporting and Monthly Scorecards help identify trends, pain points, and root cause areas
- Quarterly Update Services (Education, Impact Analysis, Testing & Support)
- Business Reviews utilizing a Governance Model + Continuous Improvement Initiatives
- Self-Sustainment Services
- Alithya GoTest for Oracle lets you automate your tests in a continuous environment and monitor the software quality of your applications.
Alithya to the Rescue – Saving Implementations that Go Off Track
Sometimes it happens. You choose the wrong partner and your Oracle investment is not on track to deliver. Case in point – The Opus Group went live in November 2021 but struggled throughout the implementation because their partner’s resources were offshore. Two months after going live, Opus reached out to Alithya for help. Within a few weeks of changing to Alithya as its Oracle partner, Opus was amazed by our knowledge of Oracle, our ability to guide and teach them while resolving issues, and our quick response time.
Plan and centralize your testing
If you are responsible for many different quality assurance projects, centralize and automate all your tests in one place with Alithya GoTest!
For more information about our managed services for Oracle, please contact us using the form below and our experts will be in touch to assist you.
