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Get to Know Alithya’s Operational Intelligence Expertise Center (OIEC)

Published May 27 2022
Maxime Delwaide, Delivery Manager 
Maxime Delwaide
Delivery Manager
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As every business knows, the right time for an IT incident is … never. The truth is that companies are already behind from the moment that a system or a server fails. Each precious second of IT failure risks losing productivity and dissatisfying clients. 

While this may sound dire, another way is possible! At Alithya, we believe that your ever-evolving IT infrastructures and needs deserve analytics and oversight that are just as cutting-edge. 

Enter: the Operational Intelligence Expertise Center (OIEC). 

Alithya’s OIEC brings together top-notch experts of different backgrounds and skill sets—from tech whizzes to eagle-eyed analysts—who share a common goal: making your data work for you. 

Having all the data in the world at your fingertips is only an advantage if you know exactly how to leverage it! Below, we’ll explain exactly how these insights can transform your operations and how our OIEC team can get you there. 

Visible, Proactive and Automated: The Three Magic Words 

As our computer networks become increasingly decentralized, it can be more of a challenge to have a full picture of exactly what is going on where. 

Alithya’s OIEC asks: What if you could track all of your systems simultaneously, in real time? What if you could access a comprehensive, easy-to-understand overview of your systems with all of the relevant information? And what if you could further streamline certain rote tasks? 

These three questions form the core of what the OIEC can do for companies. 

In concrete terms, our OIEC provides you with custom dashboards, reports and alerts, so you know precisely what data you have and how it affects your operations. This increased visibility of your structured and unstructured data is crucial to gaining control and comprehension of your IT systems. 

Having a 360 view of your company shifts you from a reactive to a proactive approach to data management and security, enabling you to spot and solve issues before they become problems. 

Our Center also helps you understand the nature of any threats. By grasping the why, you are better poised to ward off any risks in the future. 

Furthermore, our OIEC team harnesses the power of machine learning to resolve problems, a process known as automated remediation. Not only does automation save your company important time, but it also frees up your IT staff to work on higher-level, more value-added projects. This, in turn, keeps your employees more motivated and engaged with their work. 

In a nutshell, the OIEC offers a 100% turnkey approach that both predicts and fixes problems faster and manages them more effectively. 

The Power of Partnerships 

Companies that launch a collaboration with Alithya’s OIEC gain, in reality, several partnerships in one. Not only do you benefit from the expertise of Alithya’s teams, but you are also reaping the advantages of the close relationships Alithya has with our partners. 

To begin with, let’s take a closer look at what it’s like to work with Alithya’s OIEC. As with every Alithya offering, the OIEC is, above all, dedicated to our clients’ unique needs. Whether we are collaborating with our many clients in the financial sector, or developing strategies to optimize public health care operations, we are always attuned to our clients’ requests. 

As mentioned above, our team is a veritable powerhouse of experts with vast, multidisciplinary skills. We are also committed to the value of mentorship and hands-on training. Our employees have every resource and opportunity at their disposal to hone and expand their talents thanks to our training academies and spirit of exchange. In practice, this means that skills and specialties are spread throughout the team. After all, if we believe that companies need to move beyond a silo approach to data, shouldn’t we also apply this same philosophy to knowledge-sharing? 

While the goal is to head off problems at the pass, when issues do arise, you can rely on direct, 24/7 access to our experts. We can resolve incidents before they cause a system downturn, affording you ultimate peace of mind. 

Our responsive, qualified team has fostered long-standing, transparent client relationships and doubled our deliverables in the past two years. 

Alithya is also proud to be a top 5 Splunk partner in Canada. Thanks to this universal, end-to-end platform, our OIEC team can leverage your machine data to do everything we mentioned above, i.e., detect and correct issues or security threats, reduce downtime and give you proactive, full operational visibility. 

Our trusting, mutually beneficial partnership with Splunk means that we always have the tools and support on hand to address your operational concerns, however big or small. 

If you want to learn more about how Alithya’s OIEC team can give you unparalleled access to your data and incident-proof your operations, contact our experts today!