Managed Services and Client Portals
We lift the burden of managing your IT. Our complete range of expertise ensures solutions that are both profitable and scalable. Outsourcing all or part of your IT management to Alityha, ensure that you have the skills and experience you need when you need them and at a predictable cost. We provide proactive daily monitoring, technical account management, data storage, technical support, infrastructure management, cloud solutions, service requests and technological surveillance on a basic or long term arrangement.
You need a resource you can rely on – to answer your questions and to fix any issues that arise. Our comprehensive support program, Alithya Connect, gives you access to the expertise you need to ensure your Dynamics 365, AX and CRM solutions is up, running and serving the evolving needs of your enterprise.
Stay in touch with your team of US experts and gain access to a range of resources to help you optimize your investment in Dynamics 365. This portal provides an intuitive platform for you to quickly get questions answered, view assets, gain knowledge, track activity and keep your team informed.
We support a range of customized and commercial software solutions for customers across different industries, including clients running specialized CASSI Work Management Reporting environments. Our portal provides access to the upgrades, documentation, and issue-tracking systems needed to keep those complex services running smoothly. We strive to build long-term partnerships with our clients based on trust and a commitment to excellence. We participate in professional associations and standards bodies as a recognition that we must work together to continually advance the state-of-the-art for the benefit of our clients and the industries we work in.
We believe your implementation extends past the first launch. Not only does our dedicated managed services team support your current state operations, but we strive to optimize the supported business areas with 100% Oracle certified consultants. We offer client-specific, flexible support models from fixed fee per month, quarterly allotted hours, to a pure time & materials offering to assist your organization through the early phase of system deployment and beyond. Our service offerings contain: Day to Day Support, Training, Quarterly Update Services , Enhancements, Footprint Expansions, Business Process Reviews, and Self-Sustainment Services.